I have a Samsung Smart TV in my office. When I set up the TV initially I selected Comcast for Set Top Box (STB) because we have Comcast TV service. I should have skipped that because we don’t use it. I put an Apple TV in the HDMI 1 port and now every time I turn the TV on I get a window that pops up that says it could not connect to STB. I select Ok and then the message goes away. This is annoying to have to do every time you turn the TV on. For the life of me, I could not figure out how to get rid of that message until today, so I thought I would share that with you in case you are having the same issue. Essentially what the TV is doing is looking for the STB that you selected. Since you do not have it attached to HDMI 1, you get that error message.

Here is how you disable STB on a Samsung Smart TV.

  • Hit the Menu button on your TV remote. I used the original remote that came with my TV.
  • Then use the down arrow to get to System.
  • Use the right arrow to select System.
  • Use the down arrow and select Device Manager.
  • Select the Universal Remote Setup option.
  • There should be two options available, one of those options is probably your cable provider. On my TV, it said Comcast. For you, it could say Charter Communications, DirecTV, Dish Network, AT&T U-verse depending on the service you selected when you originally set up your TV.
  • Select the Cable Provider Set Top Box (STB) option.
  • Select Delete (This will remove this STB from your TV)

Now your TV is STB free.